How to Minimize Your Website Bounce Rate

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The definition of bounce rate is:

“the percentage of visitors to a particular website who navigate away from the site after viewing only one page.”

Ideally, your website’s bounce rate should be somewhere between 20% and 35%. However, some businesses can reduce that number below 20% with great difficulty. If your website bounce rate approaches 50%, you are in serious trouble and need to update your site immediately to lower that number.

Does your website have a high bounce rate? You may be attracting plenty of traffic, but does your site convert those visitors into customers? Having high traffic doesn’t mean anything if it is not generating business. What can you do to minimize your bounce rate and win more business from your digital properties?

Step 1: Understand Your Visitors

Why are people visiting your website? To reduce your bounce rate, you will need a solid understanding of what is drawing visitors to your site. Not every visitor will be part of your ideal audience, but uncovering the patterns and details of their journey to your website will provide insights to minimize bounce rate.

So what do you need to understand about your visitors?

Organic Search

Which organic search terms are bringing visitors to your website? You can use Google Analytics to discover your most active keywords. Consider whether you actively try to leverage those keywords, what someone searching for that keyword would be looking for, and whether your website can solve those problems.

Once you understand how (and why) a web searcher might end up on your website, you can optimize your pages and content to increase conversions to minimize bounce rate.

Popular Content

What pages and content drive the most traffic to your website? Once you identify those pages, you can see what pages and topics are drawing people towards your site. Do those pages solve the problems that visitors may be experiencing? Are your most popular pages also your highest converting pages? These questions are important to ask so you can understand which pages of our website are most useful for their intended purpose.

Best Pages

Which pages on your website have the highest conversion rates? Do those pages have a low bounce rate? Are these pages your most popular? Often, your most popular pages will not necessarily be among the highest converting. What type of pages do your customers visit before making a purchase?

Understanding the audience, their interests and how your website caters to those interests, you will know what prospective customers are looking for and how your business can meet their needs. The next step involves using that knowledge to build a relationship with visitors, eventually turning them into customers.

Step 2: Build Email Relationships

The second thing you should do to minimize your bounce rate is getting visitors to sign-up for email newsletters. Most visitors will only come to your website one time, never visiting again. In fact, it takes six to eight touchpoints to convert someone from a passive visitor to a qualified lead. Email newsletters allow brands to remain in contact with visitors to their website, providing more touchpoints in which you can thrill those visitors.

So how can you build an email list to stay in touch with visitors to your site? By placing an eye-popping call-to-action that will motivate a sign-up.To learn more about creating killer CTA’s, check out our article: 6 Tips for Creating Better Calls-to-Action.

Once you have built your email list, you can re-engage with visitors through email, sharing content and information with them, nurturing the relationship until they are ready to convert. By nurturing the customer relationship, you can keep in contact with prospects until they are prepared to make a purchase.

Step 3: Re-Engage

If people don’t want to sign-up for your email list, and they do not provide any contact information, what can you do?  Well, at this point, you only have two options, both of which involve attempting to re-engage after their visit.

Use Social Media

One way to re-engage with your customers is through social media. Use targeted ads placed on social media to promote your list building efforts. Instead of sending people who click your ad to content, send them to a landing page where they can sign-up for your email. Remarketing using social media ads is a useful tactic because the platforms allow for extensive targeting, based on a variety of factors. For more information on remarketing using social media, check out HootSuite’s Social Media Advertising Guide.

Website pop-ups

Website pop-ups can be used to discourage people from leaving your site. Onsite remarketing detects user behavior to determine if a visitor is about to “bounce.” If it seems they will bounce, a popup will appear, either directing them to content, they might find interesting or asking them if they want to sign-up for your email list. Exit-intent pop-ups have varying ranges of effectiveness, depending on their purpose, but they have proven to lead to an increase in conversions.

Step 4: Convert Subscribers into Customers

The final step is to convert your subscribers into leads, eventually leading to a purchase decision. Conversion is by far the most difficult step in the entire sales process, but there are several activities that can lead to an increased conversion rate.

Segment Leads

Segmentation of leads is an essential activity for any business, but there are many ways you can do it. One can segment their leads based on:

  • Stage of the buyer’s journey
  • Source of the lead
  • Demographics
  • Conversion events
  • Website behavior

All of these methods of segmenting an audience are valid. However, the method you choose should correlate to your business goals. For more information on segmenting leads, check out this informational guide on segmenting leads.

Test and Refine

To boost conversions, you need to keep an eye on your email reports. By measuring the engagement on your email newsletters, you can determine whether changes lead to better conversion rates.

Once you begin measuring your email engagement, A/B testing can begin. A/B is an effective method of determining which strategies yield the greatest results. The best part about A/B testing is that even a marketing newbie can use it to determine the efficacy and effectiveness of various strategies.  

Create Effective Copy

Writing copy that converts leads into customers is a difficult undertaking, a blend of art and science that can take years to master. Your copy should be a mix of value adding content that educates the reader and promotional copy. These 7 Simple Tips for Writing Effective Content for Your Website should help you write compelling copy.

There you have it, by following these four steps, you can minimize your bounce rate and increase your customer engagement. Do these steps work for you? Do you have any other strategies for increasing engagement on your website? How does your business turn visitors into customers? Let us know on Twitter @VeridayHQ.

4 Steps That Will Minimize Your Website’s Bounce Rate

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The definition of bounce rate is:

“the percentage of visitors to a particular website who navigate away from the site after viewing only one page.”

Ideally, your website’s bounce rate should be somewhere between 20% and 35%. However, some businesses can reduce that number below 20% with great difficulty. If your website bounce rate approaches 50%, you are in serious trouble and need to update your site immediately to lower that number.

Does your website have a high bounce rate? You may be attracting plenty of traffic, but does your website convert those visitors into customers? Having high traffic doesn’t mean anything if it is not generating business. What can you do to minimize your bounce rate and win more business from your digital properties?

Step 1: Understand Your Visitors

Why are people visiting your website? To reduce your bounce rate, you will need a solid understanding of what is drawing visitors to your site. Not every visitor will be part of your ideal audience, but uncovering the patterns and details of their journey to your website will provide insights to minimize bounce rate.

So what do you need to understand about your visitors?

Organic Search

Which organic search terms are bringing visitors to your website? You can use Google Analytics to discover your most active keywords. Consider whether you actively try to leverage those keywords, what someone searching for that keyword would be looking for, and whether your website can solve those problems.

Once you understand how (and why) a web searcher might end up on your website, you can optimize your pages and content to increase conversions to minimize bounce rate.

Popular Content

What pages and content drive the most traffic to your website? Once you identify those pages, you can see what pages and topics are drawing people towards your site. Do those pages solve the problems that visitors may be experiencing? Are your most popular pages also your highest converting pages? These questions are important to ask so you can understand which pages of our website are most useful for their intended purpose.

Best Pages

Which pages on your website have the highest conversion rates? Do those pages have a low bounce rate? Are these pages your most popular? Often, your most popular pages will not necessarily be among the highest converting. What type of pages do your customers visit before making a purchase?

Understanding the audience, their interests and how your website caters to those interests, you will know what prospective customers are looking for and how your business can meet their needs. The next step involves using that knowledge to build a relationship with visitors, eventually turning them into customers.

Step 2: Build Email Relationship

The second thing you should do to minimize your bounce rate is getting visitors to sign-up for email newsletters. Most visitors will only come to your website one time, never visiting again. In fact, it takes six to eight touchpoints to convert someone from a passive visitor to a lead. Email newsletters allow brands to remain in contact with visitors to their website, providing more touchpoints in which you can thrill those visitors.

So how can you build an email list to stay in touch with visitors to your site? By placing an eye-popping call-to-action that will motivate a sign-up.To learn more about creating killer CTA’s, check out our article: 6 Tips for Creating Better Calls-to-Action.

Once you have built your email list, you can re-engage with visitors through email, sharing content and information with them, nurturing the relationship until they are ready to convert. By nurturing the customer relationship, you can keep in contact with prospects until they are ready to make a purchase.

Step 3: Re-engage

If people don’t want to sign-up for your email list, and they do not provide any contact information, what can you do?  Well, at this point, you only have two options, both of which involve attempting to re-engage after their visit.

Use Social Media

One way to re-engage with your customers is through social media. Use targeted ads placed on social media to promote your list building efforts. Instead of sending people who click your ad to content, send them to a landing page where they can sign-up for your email. Remarketing using social media ads is an effective tactic because the platforms allow for extensive targeting, based on a number of factors. For more information on remarketing using social media, check out HootSuite’s Social Media Advertising Guide.

Website pop-ups

Website pop-ups can be used to discourage people from leaving your site. Onsite remarketing detects user behavior to determine if a visitor is about to “bounce.” If it seems they will bounce, a popup will appear, either directing them to content they might find interesting or asking if they want to sign-up for your email list. Exit-intent pop-ups have varying ranges of effectiveness, depending on their purpose, but they have proven to lead to an increase in conversions.

Step 4: Convert Subscribers into Customers

The final step is to convert your subscribers into leads, eventually leading to a purchase decision. Conversion is by far the most difficult step in the entire sales process, but there are several activities that can lead to an increased conversion rate.

Segment Leads

Segmentation of leads is an essential activity for any business, but there are many ways you can do it. One can segment their leads based on:

  • Stage of the buyer’s journey
  • Source of the lead
  • Demographics
  • Conversion events
  • Website behavior

All of these methods of segmenting an audience are valid. However, the method you choose should correlate to your business goals. For more information on segmenting leads, check out this Hubspot published informational guide on segmenting leads.

Test and Refine

To boost conversions, you need to keep an eye on your email reports. By measuring the engagement on your email newsletters, you can determine whether changes lead to better conversion rates.

Once you begin measuring your email engagement, A/B testing can begin. A/B is an effective method of determining which strategies yield the greatest results. However, the best part about A/B testing is that even a marketing newbie can use it to determine the efficacy and effectiveness of various strategies.  

Create Effective Copy

Writing copy that converts leads into customers is a difficult undertaking, a blend of art and science that can take years to master. Your copy should be a mix of value adding content that educates the reader and promotional copy. These 7 Simple Tips for Writing Effective Content for Your Website should help you write compelling copy.

There you have it, by following these four steps, you can minimize your bounce rate and increase your customer engagement. Do these steps work for you? Do you have any other strategies for increasing engagement on your website? How does your business turn visitors into customers? Let us know on Twitter @VeridayHQ.

3 Reasons every Financial Advisor needs a Logo

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Logos…almost every company has one.  A company’s logo is a recognition tool for the public to link their services or products to the company.  If designed effectively, a logo can represent the unique selling proposition of a company.  As a Financial Advisor, with many competitors offering similar services, it is important to have a memorable logo that represents your Advisory Firm, and makes you stand out from the crowd. Great logos are recognizable in a blink and should also make a lasting impression.

We previously spoke about the importance of building a strong brand as a Financial Advisor.   This article will take a look at 3 ways a creative and unique logo can help your Advisor Firm succeed. 

  1. Builds trust and recognition

Some companies have been branded so effectively that individuals only need to see elements of their logo to recognize the brand. Think about McDonald’s. The golden arches are so familiar that they no longer need the text “McDonald’s” for you to recognize that the symbol represents this monstrous fast food chain.

Having a well-designed logo can help you build trust. Think about the way you would perceive a business if you were to compare the following logos:

 Digital Agent

 Digital Agent by Veriday Logo

When you have a well-designed logo, people are more likely to perceive your business as legitimate and want to do business with you. A logo that looks like it was designed in Microsoft Word or Paint may result in people questioning your professionalism and how well you’re able to deliver your core services as an Advisor.

2. Attracts new clients

On a day-to-day basis, we encounter hundreds of logos. The best logos are the ones that stand out from the rest. Continuously exposing people to your logo can help build familiarity with your business. You can do this by using your logo consistently through:

  • Letterheads
  • Your website
  • Business cards
  • Your social accounts
  • Marketing materials
  • And so much more

The more recognizable your brand is to prospects, the easier it will become for you to attract new clients.

3. To build a brand identity

Cultivating a strong brand is crucial to your businesses’ success, both online and off. There is a lot that goes into building a brand and shaping how others perceive you and your business, including your logo. We are now in a day and age where people will make purchase decisions based off of emotional connections. Building a strong brand identity can help build value for your business.

Your logo should be clear and easy to read. Sometimes, organizations have more than one version of a logo depending on what it is being used for.

A few things to keep in mind when designing your logo…

Don’t cut corners

A lot of brands try to play it fast and loose with logos and aren’t willing to pay a sufficient amount for a properly designed logo. A logo is a great one-time investment because it’s with your business throughout its entire lifespan (unless you decide to rebrand).

Be detail-oriented

Sometimes, brands will make the mistake of not paying close attention to the use of their logo and how it is used. Is your logo properly sized and positioned to each piece of marketing material you use? Does the specific image you’re using look pixelated once it’s expanded?

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A great logo should:  identify a brand, make it stand out and, ideally, drive customer interest and sales. If you’re interested in a consultation to see if a professionally designed logo is the right move for you, feel free to contact us.

Advisors: Why whitespace is NOT wasted space

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Whitespace is commonly referred to as negative space, the portion of a page that is left unmarked, blank, or the empty space on a page. Whitespace is the fundamental building block of good design. If used correctly, it can transform a design and provide many advantages to your Financial Advisor website.

As a Financial Advisor, you’ve taken an important step to grow your business by creating your own website. Keep in mind that as you market your business digitally, you are marketing to a digital audience and should keep that audience in mind with designing your website. As a Financial Advisor, one of your goals should be to deliver an exceptional and consistent experience to your clients and prospects on all fronts, including a positive experience for your website visitors.

Using whitespace effectively can create several benefits for your website.

  1. Emphasize your Call-to-Actions (CTAs)

At first glance, the most obvious way to make your CTA stand out would be to make your button larger than anything else on your page. However, surrounding your CTA with whitespace can be just as effective, if not more. Having whitespace surrounding your CTA gives your readers just one thing to focus on. Below is an example of how whitespace can be used effectively to emphasize a CTA (Reserve Your Spot!):

Advisors: Why Whitespace is NOT wasted space
  1. A tidy site is always better

If you were to have an in-person meeting with your clients, would you want them walking into a cluttered, messy office or an office that was clean, neat and inviting? Just as you would want to create a good first impression when someone walks into your office, you want to do the same when someone visits your website.

Aside from a great colour scheme and an easy-to-follow layout and navigation, whitespace is crucial because it adds a certain finesse, and also exudes a sense of elegance and superiority to your website. Below is an example from Mark Boulton’s article showing an Advertisement that is transformed by the use of effective whitespace. As you can see, the result is a much cleaner, and visually appealing Ad.

Example of whitespace used effectively
  1. Acts as a separator

As a Financial Advisor, there is a range of topics to discuss with your clients. Sometimes those topics are completely unrelated, making it harder to decide how to lay them out on your website. Whitespace is a great way to separate unrelated elements in your website while enhancing the overall visual layout. When you use whitespace effectively, it can pave the way to clearer communication and navigation through your website.

Although having whitespace can provide clear benefits for your website, a good balance of design and whitespace is important. Too much whitespace leads to confusion and gives off the impression that your website lacks content. However, not enough whitespace leads to a messy, disorganized and confusing layout for your audience.

Below are some websites that use whitespace effectively:

Built by Buffalo uses whitespace wisely. The whitespace helps to emphasize where they’d like their visitors to go first. As you scroll through their homepage, you can see that whitespace still dominates the page while emphasizing the icons at the same time.

Website using whitespace effectively

 

Mailchimp uses whitespace to effectively highlight their CTA’s. Their design is simple, allowing visitors to easily navigate themselves around the page.

Website using whitespace effectively

 

Google uses a minimalistic approach to their homepage. At first glance, visitors will notice their colourful logo.  Visitors will then proceed to the text box to begin their search. Their design is simple but effective because of the dominant use of whitespace.

Website using whitespace effectively

Take a minute to analyze your Financial Advisor website to help determine if you have enough (or too much) whitespace. Formulate a plan of action to incorporate more whitespace into your website design to effectively create a clean and visually appealing website – your visitors will thank you for it.