Liferay Vs. WebSphere: Support and Community Examined

Why is Liferay accelerating in the Gartner magic quadrant and why are so many medium to large enterprises continuing to adopt open source products? Has open source software now become the preferred choice for enterprises? According to a Black Duck Software report, over half of all enterprises will utilize or contribute to open source in some manner in 2015.

This is the 2nd Infographic in a series that provides side by side comparisons of Liferay Vs. Websphere, examining different aspects of the Liferay and IBM portal products. The first in the series examined “Liferay Vs. WebSphere: total cost of ownership”, while this article will examine the support and community aspects of both portal products.

Liferay Vs. WebSphere: Support and Community Examined

 

Liferay

Support

  • Liferay Commercial offering provides the same level of support as what enterprises would expect from companies such as HP, IBM and Oracle.
  • Gartner reports have recognized Liferay as having a higher customer satisfaction in this space.
  • Security patches and fix packs are regularly provided to ensure the product remains secure, as new threats become known.
  • 24x7x365 support is available to all commercial clients.

Community

  • Liferay is a strong and vibrant open source community with a development network that continues to grow.
  • Liferay has a strong community with roughly 4 million downloads.
    • 80,000 per month
    • 350,000-500,000 worldwide deployments
    • Over 19,000 registered users on liferay.com
  • The number of contributors (over 15,000), available documentation and available partner channels provides additional support on top of the Liferay commercial support offering.

WebSphere

Support

  • IBM is a world-class product company, which provides support for its products and customers.
  • IBM provides extensive Web-based support.  Download fixes, search on keywords and find how-to information to help solve your challenges.

Community

  • Today, more then 100,000 clients globally are using IBM WebSphere to build and integrate their infrastructure solutions.
  • WebSphere has more then 800 IBM Business Partners worldwide supporting it with software, solutions and services. It supports more than $1 quadrillion worth of business transactions daily.
  • WebSphere is used in B2C (approximately 75% of deployments) and B2B (25% of deployments) organizations.
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