Improving Citizen Access to Local Information

Citizenship and Immigration Canada (CIC) is the Federal department created to promote the unique ideals that all Canadians share.   CIC’s website is the highest traffic site in the Canadian Federal Government.

Challenge

Citizenship and Immigration Canada (CIC) is the Federal department created to promote the unique ideals that all Canadians share.  At the time, the CIC’s website, the highest traffic web property in the Canadian Federal Government, had volumes of location information for key immigration services presented in a table format with no practical, user-friendly way to manage the information.  This resulted in high call centre volumes with questions on where to find CIC related services.

Solution

Veriday installed and configured MapCMS, a product that helps a non-technical user create and publish web maps. This product empowers them to manage their service location information and publish that information across multiple Google Maps.