We are hiring Service Desk Analysts to join our growing company for full-time employment.

Responsibilities: 

  • • Ensure an end-to-end customer experience and provides a single point-of-contact for the customer.                    
  • • Analyzes and resolves incidents and requests regarding use of application software. Logs and tracks incidents and requests from identification through resolution.                         
  • • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.     
  • • Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.                                             
  • • Adheres to and supports Veriday’s corporate standards, service levels, policies, and procedures.     
  • • Maintains and protects confidentiality regarding all aspects of corporate and client information.     
  • • Willing to work in rotational shifts-starts from 7.30 am to 3.30 pm and 12.30 pm to 8.30pm       

Qualifications:

  • • Operational knowledge of a Service Desk environment                                                                  
  • • Effective oral and written communication skills                                                                               
  • • Practices active listening with an ability to explain technical terms in clear and understandable language                      
  • • Demonstrated ability to diagnose technical issues and match resources appropriately to achieve problem resolution    
  • • Demonstrated ability to learn customer support processes and techniques.                           
  • • Ability to multi-task and adapt to changes quickly                                                                                    
  • • Self-motivated with the ability to work in a fast-moving environment                                                                     
  • • A minimum of 0-2 years experience within a customer service oriented Information Technology environment in financial domain including in-depth experience in providing technical support and quality customer service              
  • • Strong written and oral communication skills                                                                                       
  • • Excellent time management, analytical and problem-solving skills                                                                   
  • • Ability to work effectively and productively within a team environment                                                                            
  • • Post-Secondary education or Diploma/Degree in computer science or Information Technology

We offer a competitive salary, casual workspace and great people to collaborate with. If this job sounds perfect for you, please apply by emailing your resume or CV to sabu.pappu@veriday.com.