Posts

Why Choose Liferay DXP as Your Employee Portal Platform

,

Too often companies will buy into software for the sole reason of being the best overall and having brand recognition in the industry. This approach should strongly be avoided, especially when building an employee portal, as this does not equate to proper integration and optimizing its use. The promise of “Digital Engagement” is false. The world has been transformed by technology and the internet for decades, therefore employees and companies have been digitally engaged for a long time. The right platform should transform this digital engagement and provide a solution to the current method. Companies and the stakeholders responsible should examine the interactions at every level of the organization and where does the portal fit within that.

To begin, what are the engagements happening in an organization? For the employees, they are engaging with the company; using various systems to complete their tasks. Employees also engage with other employees, both in a social aspect and a collaborative aspect, using systems to communicate and work together. Companies also have their own set of engagements. To complete the tasks that are asked of the employee, the company must supply the tools and the information needed to the employees. Most of these engagements are happening digitally and across many different platforms, (Outlook, Gmail, Slack, and so on.). We know recognize that digital engagements are already happening.  The next step is really to unify everything so that there is a single point to allow for all these engagements, whether through augmentation or integration. Why Liferay works well and fits in many environments is because it allows for both augmentation (introducing Liferay out of box features) and integration (integrating with existing solutions).

An employee portal’s sole aim shouldn’t be to replace the legacy platforms currently in use.  It should allow for integration with best of breed solutions so that employees can perform their daily tasks in the most efficient way possible.   When properly designed and implemented, employee portals enable your employees to be more strategic, improve productivity, collaboration, and employee satisfaction.  In turn, reducing operating costs while allowing more time spent on revenue-generating activities.

“Liferay excels in the portal as common architecture use case, and it exceeds the requirements for leading-edge customers across our other three use cases.”

Why Liferay is a leader

Liferay DXP provides an architecture for companies to digitize business operations, deliver connected customer experiences, and gather actionable customer insight. It combines and coordinates applications, including content management, search and navigation, personalization, integration and aggregation, collaboration, workflow, analytics, mobile and multichannel support. For the 7th year in a row, Gartner ranks Liferay as a leading provider of portal solutions.  We encourage you to read over the Gartner report so you can set your own opinions on how it ranks with other Digital Experience Platforms and see if you come to the same conclusion that we did.

 

How to Turn Your Employee Portal Into a Digital Experience Platform

,

Historically, employee portal technology supported a basic employee use case in providing a platform for communication with employees using basic content management capability with some systems integration capability and a few other things. These legacy platforms were suitable for the time but did not anticipate the changing nature of the employee interaction model, the social trend dynamics, the proliferation and the corresponding to search for data and documents and were constructed with the notion of being built once with minimal further investment. These platforms did not have the capability to meet or keep up with future needs and were not designed for maximum employee digital experience.

To truly transform an employee portal into a digital experience platform, companies must first think about their foundation. Do they have the proper foundational software to deliver the desired employee experience? Do they have the proper foundational software to deliver the capabilities required to enhance employee capability and productivity?  Do they have the proper foundational software to transform? The new software foundation must allow for:

  1. The enablement of a best in class digital experience
  2. Desktop, mobile, in office and remote access capabilities
  3. Personalization and social enablement
  4. More complex system integration
  5. Enhanced and dynamic search capabilities
  6. Advanced analytics
  7. Ability to leverage, enhance and protect a company’s employee investment.

What is a digital experience?

Digital experiences allow companies to go beyond digitizing paper processes in order to create services that are possible only because of the internet and other modern technologies.

They have two key components: they use digital technologies and they provide some kind of interaction between a single user and an organization. Mobile apps, websites and smart devices all provide digital experiences to the customers, partners or employees that are using them to interact with companies.

Device Accessibility

Employees are no longer confined to the traditional office setting. Some may work on a desktop with a keyboard, mouse, and multiple monitors. Others may be remote access on laptops, and other may do most of their work on a mobile device. Each device may have limitations on what can be accomplished, however, an organization’s objective is to provide best possible user-experience when working cross-device and ensure required capabilities are optimized for each device. Optimizing for a device should not only mean screen-size but also navigation and operation on the platform.

Personalize and Socialization

Traditional portals have been modeled and built in one configuration, for one device-type. However, consumers are expecting, if not demanding, highly personalized experiences. Employees are consumers as well; consumers of other companies products and searching, and consumers their employer’s information. A study found that the preference for personalization is caused by two factors: a desire for control and navigating through an information overload. It may not be overly evident for a company that their employees are feeling a lack of control and overloaded with information until there is an examination is the processes and looking ways to personalize the experience for different users.

Furthermore, organizations should also enable employee socialization. In the age of social media, each platform allows users to communicate and engage with people in a variety of ways. Using a social media platform brings great advantage for an organization. Employees will feel they have more of a voice and seek to engage more than with regular e-mail. Social media promotes the desire to share and interact and will result in greater knowledge sharing and collaboration among employees. Opening the ways of communication between employees creates the freedom to use the platform best suited for specific needs.

System Integration

A company’s employees may be required to use many different tools to complete their tasks. This forces the employee to have to log into may different platform, with different experiences. These many softwares will have different update cycles, requiring the user to constantly change how their workflow is executed. Using one central platform can integrate all these tools, removing the multiple logins, and the workflow hiccups. A successful platform will knock down walls.

Information(search)

A primary objective of an employee portal, new or old, is the access to information. At the core of every business are the crown jewels of information that are critical for the company and are required by employees. If the access to this data is not available or is difficult to find, it reduces the value of the information and limits potential. On traditional platforms, finding information was lengthy and costly. In a modern portal, information should be easy to search for and find.

Information should not only be easily accessible on desktop but should be accessible for all users in various work environments. For example, a retail company may have a desktop with the portal in the back, but the employees who are only on mobile devices cannot access that information. Therefore, ensuring agility in how information is searched for will give access to everyone.

Another way of providing information to end users is through notifications. Traditional portals would require users to log in, to find the receive any communications or updates. This was not a very effective method as what could be important information could be missed or forgotten days later. With notification, this allows for employees to not have to take time out of their work and to get the information where they are (pop up, email, SMS, etc.) at the right time.

Analytics

Historically, if a company wanted to understand how an employee portal was being used or what parts were successful and which needed improvement, the stakeholders would either guess, run focus groups, or take a survey. However, these methods could provide flawed or inaccurate data. With a modern platform, analytics will allow you to test and learn. If a page is being used a lot, should it be more readily available or made a quick link. If a page is used less, why is that? Is the information not valuable?

The objective of an employee portal is to knock down walls. To truly achieve this result, the old foundation must be replaced with an agile platform that can grow and pivot with a company and its people. This new platform should go beyond being a band-aid solution for one problem. Instead should seek to improve the experience of the users across all engagements within a company.  If done properly, the platform will amplify productivity inside of getting in the way. This is how companies can transform the digital experience with their portal.