The Healing Power of Coffee

The Healing Power of Coffee

We can debate the health merits of coffee and tea but there is no doubt that its availability and consumption is connected to employee satisfaction, culture and, to a lesser degree, performance. The office coffee ecosystem is simple and sometimes appears way too vital to the daily operation.

Like many companies we have a coffee service that keeps our shelves loaded and these days delivers almost every week. We have grown to trust that just as the boxes start to empty and all that remains is the decaf and green tea supply (no offense to those who subscribe to those flavours). The next day, our trusty coffee vendor will arrive with a fully loaded shipment to fill the shelves once again.

These routines for most of us are so entrenched that significant disruptions and distress is most noticeable when our coffee supplies are low, and we all forgot that Helen was on vacation. You see Helen has assumed the unofficial responsibility of coffee orderer for our office. Even though she is a talented developer and a very senior member of our team one of her most critical connections to our organization is the coffee monitoring work that she does. Our team unknowingly depends on her to keep a close watch on the coffee pod inventory so they can maintain their morning or hourly routines.

Active monitoring and business continuity planning are a key component of our service delivery model that we provide to our customers. We have actually developed the same technique to provide coffee in the event of us forgetting that Helen is away. You see we have a secret stash of coffee and generic pod system that provides 3 days emergency rations so we can survive while one of us manages to place an urgent order with our supplier. So, while not a perfect system, it preserves a critical piece of our operation.