• Improves your collaboration with customers, clients, and partners by providing personalized and specific pieces of information to specific groups.
• Easy access to relevant information for consumers through FAQ’s, company and product details, and more
• Present customized and exclusive content or offers to your customers in a secure way.
• Make information available to consumers on a variety of devices
• Shorter time from business to consumer by eliminating communication barriers
• Builds customer loyalty and improves customer experience by providing additional channels for communication
• Improved customer service and experience by allowing customers and users to resolve their own queries.
For Employees (intranet and extranet):
• Increased productivity by making information more accessible to employees
• Reduced margin of error by centralizing company information
• More effective collaboration by easing department-to-department communication
• Cost effective by cutting overhead costs and streamlining work practices
• More efficient communication of internal job opportunities
Using a customer portal in the Real World
We know that a customer portal is an extension of an intranet. It’s the part of the intranet that outsiders can use. The Bank of Veriday (BoV) has invested in an intranet and a customer portal. They are able to share all of their internal information with employees within the institution. When their customers log in online to check on their personal banking, they are logging into BoV’s customer portal, which provides them with selective information that was made available to them. Customer portals are still closed off to the general public and require some type of authentication.
A customer portal can help give your company an edge over the competition. Extranets help streamline processes, workflows, and business functions, while cutting your overhead costs.