15 Inspirational Customer Experience Quotes that Relate to Business
,

15 Inspirational Customer Experience Quotes that Relate to Business

In today’s digital landscape, a great customer experience is crucial. Customers have the power to choose between competing companies with a simple Google search. As Doug Warmer, former chairman of the board of J.P. Morgan & Co said, “it’s…
8 Reasons why Investing in an Extranet could be Beneficial for your Business
,

8 Reasons why Investing in an Extranet could be Beneficial for your Business

8 Reasons to Invest in an Extranet An extranet can help give your company an edge over the competition.  Extranets help streamline processes, workflows, and business functions, while cutting your overhead costs. Below is an infographic with…
Should I consider an intranet for my business?
,

Should I consider an intranet for my business?

In a constantly evolving and innovative digital world, you always want to be searching for the next best thing. If you want your business to gain a competitive edge and keep your employees engaged, an intranet may be for you. After all, a happy…
4 Key Takeaways as Financial Services Go Modular
,

4 Key Takeaways as Financial Services Go Modular

This post was authored by Martin Yan and originally appeared here on Liferay.com ------------------------------ Since the late 90s, banks and other financial institutions have witnessed a steep decline in customer loyalty. With high…
What is the first step in a Website Design? The Customer comes first.
, ,

What is the first step in a Website Design? The Customer comes first.

So, you’ve decided that it is about time to change or re-brand your website. When redesigning your website, what comes to mind first? Do you start thinking about the content, what to showcase on the website, or do you start thinking of the…
Is Digital Transformation in your Organization’s Future?
,

Is Digital Transformation in your Organization’s Future?

Digital transformation has become an overused phrase in the workplace. According to Forbes, digital transformation is the use of technologies to radically improve the performance or reach of an enterprise. 78% of respondents across a wide range…
4 Ways Technology Can Help Increase Customer Engagement
,

4 Ways Technology Can Help Increase Customer Engagement

Technology isn’t just changing the day to day of many companies by giving them the tools to be more efficient, it is also changing the way that companies engage with the customer. Prior to the Internet, customer engagement was fairly limited…
3 Keys to a Better Digital Customer Experience

3 Keys to a Better Digital Customer Experience

Every second, Google processes over 40,000 search queries, which translates to over 2.5 billion searches per day, and 1.2 trillion searches per year. Every minute of every day, nearly 700,000 pieces of content are shared on Facebook, and 571…
The Future of Customer Service is Online Self-Service Portals
,

The Future of Customer Service is Online Self-Service Portals

We’ve all been there. We have all been on the receiving end of the frustrating “hold music” when you’ve called an organization to resolve an issue. “One moment please. Your call is important to us. A representative will be with you…
Improving Customer Experience: Mobile, Online Self-Service, Content Targeting
,

Improving Customer Experience: Mobile, Online Self-Service, Content Targeting

Did you know that 88% of buyers are willing to pay more for a better customer experience? In fact, it is predicted that by 2020, customer experience will overtake price and product as the key differentiator (Walker). Take a moment to think,…