5 Facts about Employee Engagement You Should Know

There has been a large focus on providing top tier customer experiences and thinking about how to always improve the customer journey. However, employee engagement is just as valuable as customer engagement. Unfortunately, some organizations falsely believe all their employees are engaged, or even worse, don’t recognize the value of employee engagement. We’ve rounded up a top 5 list of facts to help understand the importance and potential of employee engagement.

16% of Employees Aren’t Engaged

Gallup conducted research in 2017 and published the State of the American Workplace study. The objective was to provide insight of the state of the workforce and to drive transformation. While they did find one third of employees are engaged, they found that 16% are actively disengaged – they are miserable in the workplace and destroy what the most engaged employees build. The remaining 51% of employees are not engaged — they’re just there.

Disengaged Employees Cost $500 Billion

In a study conducted by Mental Health America, they found that disengaged workers had 37% higher absenteeism, 49% more accidents, and 60% more efforts. This means that disengaged employees are contributing to $500 Billion a year in lost productivity.

Only 12% of Employee Leave for More Money

According to the same Gallup study, they found that 89% of employers believes that employees who leave for another position are doing so because of a larger paycheck. In reality, only 12% of employees leave for more money; office life, enjoying work, and corporate culture play a bigger role in this decision-making process.

56% of Employees Plan to Actively Seek a New Job

According to a 2016 study conducted by PayScale, they found that 56% of employees will begin actively seeking employment elsewhere within the next six months. They found the two leading causes for this is an employee’s view on the company’s future, and employee appreciation.

Outperforming Competitors by 202%

In a reach report released by Aberdeen, they examined the performance results from companies that have a formal employee engagement program. The report indicated that the organizations with a high level of engaged employees will outperform companies with poor engagement by 202%.

Customer experiences and customer journeys have been a major focus for organizations. However, employee engagement is something that is either overlooked or taken for granted. This puts the organization at risk of negative performance and loss of employees. These five stats should lead to companies rethinking their approach to employee engagement. Realizing the importance of using employee engagement as a strategic lever to ultimately deliver better customer experiences.