More Accessible Healthcare with Telemedicine
Patients today expect to get quick access to healthcare, in a similar manner as they expect to get administrative tasks done quickly and easily. The fact that it often takes as long as it does to see a doctor dissuades many patients from making appointments as they become frustrated with the wasted time. In fact, PwC revealed that long waiting times negatively affect patient confidence and the perceived quality of a healthcare organization. And even though it’s a new concept, according to a report by Mordor Intelligence its value is predicted to reach more than $66 billion by 2021.
Telemedicine makes healthcare more accessible and convenient for patients and it’s a cost-effective solution for healthcare providers. It has many benefits for both patients and doctors as well as it enables easier online interaction between both parties. Exchanging medical information becomes more effective using telemedicine as by using telemedicine software patients can get diagnosis and treatment without having to make appointments. Also, patients who live in rural areas where they have difficulties getting access to healthcare can reach their doctors virtually at the comfort of their homes.
Patient-Driven Data Analytics to Enhance Clinical Operations
In a similar fashion to other customer-focused industries, healthcare organizations also face similar challenges in their hospital systems which include critical data of workflows, admissions, medical processes. Using data analytics can help tremendously to increase efficiency on these operational and decision-making issues. If used effectively, healthcare analytics can enable organizations to reduce costs and positively affect patient-facing operations to improve the patient experience.
Data analytics enables more personalized patient care and helps to forecast resourcing needs and streamline patient processes. Analytics can also play a critical role in clinical decisions by providing a data-driven approach and optimize recommendations to doctors and alert them in advance of procedures.
Another area where healthcare organizations can benefit from using data analytics is measuring patient satisfaction through post-visit surveys or follow-up emails which then can be used to identify the services that create dissatisfaction.
As increasingly more patients expect a similar customer-centric approach as they get through retail or other industries, healthcare organizations will need to put digital transformation as a priority to improve their patient experience. The role of technology in healthcare is shifting according to this new trend and solutions that will leverage a more personalized and convenient service are becoming more crucial for organizations.
At Veriday, we believe embracing new technologies can really improve the overall patient experience, and the organizations that aim to create seamless and modern patient experience will be the most successful.
to start your digital transformation journey to create better patient experiences and outcomes.
Since 2005, we’ve used innovative technology solutions to help solve marketing and consumer engagement issues for numerous brands including Google, Canadian Tire and RBC Financial to name a few. Since our inception, we’ve translated those early successes into helping many of the largest corporations in both Canada and the US, drive usage and deliver user-centric experiences to their employees and clients.
We’ve become a leader in transformative digital experiences and continue to take a user-first approach to ensuring that the end customer is at the center of our planning, across all channels and interactions.
Veriday’s diverse experience, products and professional services have allowed us to effectively tailor enterprise solutions for partners operating across industries including healthcare, financial services, government, insurance and engineering, providing us with critical insights and deep customer relationships throughout North America.
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