Engaged employees are emotionally committed to the organization and want to see it achieve its goals, and give their all to contribute to that happening. They care about the company they work for and take pride in the work they do. They aren’t there just to get paid, or as a stepping stone to a better job in another organization.
Since Covid-19 struck, Insurance firms’ relationship between employer and employee has changed. It’s had to. Everything that we took for granted pre-Covid, such as: travel to and from the office or clients, face-to-face meetings, team events, physical signatures, etc…has temporarily and possibly permanently been changed.
Whether you are in underwriting, claims, loss and risk controls, finance, client service or broker sales, your interactions will have changed and you will have unique things to consider. You have some very targeted areas to consider and to think about: 1) Mitigation of operational risks to ensure the safety of your employees, and supply consumers and agents with services and knowledge 2) Regulatory Requirements 3)Changed methods of communication and collaboration with employees, clients, and partners.
Ultimately though, this is a period of time, where we can reimagine employee experience and engagement from a much different lens. As we are living in this virtual world, you can truly reflect on what will drive the best employee experience going forward based on detailed employee knowledge, or personas, and analyzing the employee journey.
Given this period of heightened awareness, can you reimagine the future employee experience in a less physical and more digital world. Technologies such as: Robotics, Wearables and Sensors, Machine Learning, are driving innovation in employee experience areas, sometimes radically, and sometimes progressively. Business Insider predicts that by integrating all of our modern day devices with internet connectivity, the IoT market is on pace to grow to over $2.4 trillion annually by 2027. IoT will lead to a 15 percent productivity increase in delivery and supply chain performance. What better time than now to imagine how these technologies will unleash your employees in the future.