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Is Digital Transformation in your Organization’s Future?
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Is Digital Transformation in your Organization’s Future?

Digital transformation has become an overused phrase in the workplace. According to Forbes, digital transformation is the use of technologies to radically improve the performance or reach of an enterprise. 78% of respondents across a wide range…
Improving Customer Experience: Mobile, Online Self-Service, Content Targeting
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Improving Customer Experience: Mobile, Online Self-Service, Content Targeting

Did you know that 88% of buyers are willing to pay more for a better customer experience? In fact, it is predicted that by 2020, customer experience will overtake price and product as the key differentiator (Walker). Take a moment to think,…
Omni-channel is the Key to Optimizing Customer Experiences
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Omnichannel is the Key to Optimizing Customer Experiences

What does Omni-channel mean? Historically, companies were focused on providing customers with the ability to transact in the channel of their choice.  Organizations were organized around channels, and each channel’s department had their…