Often the client sponsor and stakeholders have a symptom or problem to be solved but are unclear on the root cause triggering the symptom or problem. Using Veriday’s proprietary issue based methodology, the Veriday team will uncover the facts and findings that confirm the root cause(s)
With Root Cause established, the Veriday team can propose varying solutions that can be attributed to solve the specific root cause problems at play. Veriday will also elicit stakeholder feedback to align recommendation to the considerations and constraints of the Client Environment
Comprehensive Change Plans
With root cause and solutions tabled, Veriday is in a position to recommend a comprehensive change plan comprised of short term, medium and longer term actions that allows the client select a roadmap aligned to their needs
5 Day – Assessment Package
This is suitable for clients who have very aggressive deadlines and want to get an MVP out ASAP.
Understand business goals, objectives, and impediments
Understand long term vision
Current solutions in place
Heuristic analysis of the current solution
Understand tech constraints
Research about end-users
Interview existing users – 3 hours
Study existing analytics/documentation if applicable – 5 hours
Review industry standards, best practices, and competition – 1 day
Basic persona (s) development – 4 hours
Basic journey map – 4 hours
Research Analysis and presentation
Note that the survey results may not be available for this presentation but can be used to inform the future state.
Problem exploration and definition
Surveys, interviews, field studies, study existing analytics etc…
Define Problems and KPIs
to measure success
Research artifacts for a shared understanding of users and business
Design and Test Iterations
On-going activity for the length of the project Deliverables
Clickable mockups and usability tests/results
Post-launch survey and feedback
6 Week – Assessment Package
For those who want to put design thinking into practice and improve ROI.
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Ensure on-going designs are developed according to requirements
For the 5-day engagement, typically 100% allocation. For the 6-week engagement, typically 100% allocation.
Test designs and suggest changes to the UI
For the 5-day engagement, typically 50% allocation. For the 6-week engagement, typically 50% allocation.
Senior Management Consultant / Project Mgr
For the 5-day engagement, typically 25% allocation. For the 6-week engagement, typically 25% allocation.