Challenge #2: I want to encourage interdepartmental communication.
Your teams don’t seem to talk to each other, and it makes it hard to coordinate initiatives. You end up with inconsistencies in marketing, product vision or customer support because of siloed decision making. Improving interdepartmental communication usually involves an organizational culture shift, but there are several ways that you can facilitate the process through your intranet.
Encourage team blogs. Sometimes communication gaps between departments come down to not knowing the right person to contact. When one team member posts regular updates, other employees know who to approach when a question comes up.
Set up a company forum. Message boards and forums are typically a more casual channel, so employees feel less pressure to put together something polished like they might for a company-wide communication. This leads to teams getting information out faster to those who need it.
Dedicate resources to improving the UX. Make it as straightforward as possible to share information on your intranet. User adoption is often an obstacle for intranets, but by improving the UX for common tasks, you can increase the likelihood that people will use it.
Challenge #3: I want to hear more feedback from employees.
Management wants to hear more real time feedback from employees about how the company can improve. Some feedback comes through, but it’s from a small selection of people or it isn’t specific enough. Making room for feedback can be tricky, but creating the right channels can go a long way toward empowering employees in their roles.
Run an employee feedback survey. There are many tools you can use to quickly build forms and send them out to employees. You could run this as a single campaign with a deadline, or you can create feedback templates that are available whenever an employee has something to submit.
Create space for feedback within the normal workflow. One challenge with forms or surveys is that they tend to focus on what management wants to know, rather than what employees want to share. By integrating the feedback process with different tasks, you’re able to capture real time feedback as employees think about it. For instance, Liferay DXP has a suggestion box for knowledge base articles, and surfaces those suggestions for content authors. This also makes it easier to communicate to employees that their feedback is being heard and acted on.
Intranets Work Best When Tailored for Your Company
No digital tool solves all communication problems. Management still needs to work at opening up communication through company culture and personal interactions. There are many familiar channels for these — meetings, quarterly reviews, end of the year surveys, casual lunch conversations — that can be strengthened by an intranet. If you can implement the right balance of tools for your company’s unique needs, you can solve these communication problems faster, improving employee satisfaction and productivity.