Accelerate Your Digitalization
Using Liferay Digital Experience Platform (DXP), insurers can work smarter and better today while preparing for the challenges of tomorrow. The reliability, flexibility, scalability, and powerful out-of-the-box features of this enterprise platform will help improve business performance and enrich user experiences for your customers, agents and employees.
Below are examples of Liferay DXP brought a deep digital transformation to insurance organizations and can help shed light on the powerful ways in which Liferay can modernize the insurance industry.
Customer Self-Service Portals
More than a third of insurance buyers say online self-service is very important when deciding which insurer to do business with. It’s not only something your customers demand, but can also bring benefits to your organization such as:
• Reduced customer service costs.
• Improved agent and employee support
• Personalized features for clients
• Exceptional customer experiences
Providing self-service customer portals will allow insurance companies to drive a successful consumer-focused business. Using Liferay DXP, companies are able to provide a better user experience for their policyholders and continue to leverage the platform as organizations expand their customer services into the future.
Read more about customer self-service portals
A modern agent portal provides the tools necessary for field agents to work more effectively by streamlining processes and communication. Empower your agents to:
• Sell more policies and generate quotes faster.
• Access the latest product information and updates.
• Communicate in real-time between brokers, partners, and colleagues.
• Serve customers better to get more renewals.
Your agents play a vital role in your business; sustain a lasting partnership and ensure their success with a portal that helps them deliver better service to your insured. As a result of this enhanced efficiency in just a few months, agents will not only be provided with more online quotes but also reduced the wait time for prospective customers, bringing in more new policies and business for the company.
Read more about Agent Portals