The Toronto-based utilities company had several goals with their new website including modernizing the website, improving responsiveness, usability on mobile devices, and accessibility to all people. Another important part of the project was creating a strong curated search engine which allowed customers an easy way to find what they are looking for on the site. Other important outcomes of the project was to improve the ongoing management of the site including the ability to update website content internally and provide a more dependable site. It was imperative the team invest a good amount of time into the accessibility of the website as a third party audit would be required to ensure the website can be accessed by anyone. The team developing the website was blended, Veriday developers worked with developers onsite at the utilities company. The process of development started with educating and training the utilities company developers on Liferay. The blended nature of the team allowed the scope to be altered without any barriers of communication and allowed the project to be developed seamlessly. The site was redesigned to meet industry best practices for the ease of access to the customer.
Liferay was a good fit for the utilities website as it has more customization tools than its competitors as well as its open source integration functionality. The new website performed better than the old and supported a large volume of users during times of high traffic. Another major goal that was achieved is to permit the business units to manage and curate the web site without IT involvement. The site also passed the accessibility audit for AODA compliance and responsiveness.